SOUTHBEND.TECH // CUSTOMER SERVICE
YOUR SUPPORT
TEAM IS
UNDERWATER
Tickets are piling up, response times are slipping, and your best agents are burning out. Every unresolved ticket is a customer who won't reorder — and a review waiting to be written.
[ YOU'RE PROBABLY DEALING WITH: ]
[+] 48+ hour first response times becoming the norm
[+] Same questions answered manually hundreds of times a week
[+] Agents spending time on tickets that should be automated
[+] Rising refund and return rates tied to slow resolution
[+] Customer reviews calling out support quality
[ WHAT WE DO ABOUT IT ]
We redesign your support workflow from intake to resolution — macros, routing rules, automation triggers, and escalation paths. We work inside your existing stack (Zendesk, Gorgias) and leave your team with a playbook they'll actually use. No new hires required.
[ PROOF ]
Cleared a 30,000-ticket backlog for a DTC apparel brand in 3 weeks. No new hires.