SOUTHBEND.TECH // ECOMMERCE RETURNS
YOUR RETURN RATE
IS EATING
YOUR MARGINS
You're spending to acquire customers. They're buying. Then they're returning. And every return that isn't processed right is a lost customer, a chargeback risk, and margin you'll never get back.
[ YOU'RE PROBABLY DEALING WITH: ]
[+] Return rate above 15% and climbing with no clear cause
[+] Manual return processing eating hours of CS time daily
[+] Refunds delayed past thresholds, triggering chargebacks
[+] No visibility into why customers are actually returning
[+] Return-related tickets making up 30%+ of CS volume
[ WHAT WE DO ABOUT IT ]
We audit your returns process end to end — from the customer experience to warehouse processing to refund timing — and fix the friction that's costing you margin and repeat customers. You get a clear picture of where the leaks are and a prioritized plan to close them.
[ PROOF ]
One engagement. Rebuilt returns and CS workflows alongside Zendesk and fulfillment systems — part of an ops overhaul that cut a 30,000-ticket backlog by 45%.