You did the job. Then you're back out for a warranty trip, a missed detail, or a “it's doing it again” call — on your dime. Every unpaid callback is a truck roll you can't bill and margin you'll never get back.
Rather not get on a call? Do the audit by chat instead →
Once to do it, again to redo it — plus the customer's confidence and the slot a paying job could've filled.
A plain look at what's driving the callbacks — the intake, the checklist, the follow-up — and the small fixes that cut them.
We spend 45 minutes on the callbacks and redo trips. I look at the whole path — how the job gets scoped, done, checked, and closed out — and find where the misses that bring work back actually start.
You get a plain-English report and a four-day quick-start: better intake so jobs are scoped right, simple checklists so nothing gets missed, and follow-up that catches problems before the customer calls. Fewer trips back, more margin kept.
Catching the misses that drive callbacks usually cuts the unpaid truck rolls and hands back the crew hours they were eating.
“We kept going back on installs for the same three things nobody wrote down. Each callback was a half-day we ate and a customer who trusted us a little less.”
→ A short install checklist and a next-day check-in text. Callbacks dropped hard. ~6 hrs/week back.
45 minutes on the phone, then a plan to cut the callbacks and keep the margin you earned. Worst case, you're out 45 minutes.
Book the audit — $999